hh77 Privacy Policy

hh77 is committed to protecting the privacy and personal data of every player who uses our online entertainment platform. This Privacy Policy sets out how any personal data we collect from you, or that you provide to us, will be processed. This Policy applies to all users of the hh77 website and associated services, including players based in Bangladesh who access the platform via mobile device or desktop browser.

Please read this Policy carefully alongside our Terms and Conditions. By accessing or using any part of the hh77 platform, you acknowledge that you have read this Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact hh77 support to close your account.

hh77 collects personal information from you in two principal ways: information you provide directly when you register or use the platform, and information we collect automatically when you interact with the platform. We collect only the minimum data necessary to deliver our services safely and in compliance with our legal obligations.

The following categories of personal information may be collected when you register, verify your account or make a transaction:

• Identity data: full name, date of birth, gender and national identity card number or passport number where provided for KYC verification.
• Contact data: mobile phone number required for account registration in Bangladesh, and email address optional but recommended for account recovery.
• Financial data: mobile wallet identifiers linked to transactions such as bKash account number, Nagad number and Rocket number, together with transaction amounts and timestamps.
• Profile data: username, account preferences, betting history, game activity, bonus claims and responsible gaming settings.
• Identity verification documents: photographs of government-issued ID provided during KYC, stored securely and used only for verification purposes.

The following information is collected automatically when you use the platform:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution and unique device identifiers.
• Usage data: pages visited, games played, time spent on each section, clickstream data and session durations.
• Cookie data: session identifiers and preference cookies necessary for the platform to function correctly. See the Cookies section below for full details.
• Geolocation data: approximate location inferred from IP address, used to verify that you are accessing from an eligible jurisdiction and to comply with regional regulations.

hh77 uses the personal information we collect for the following purposes. We will not use your data for any purpose that is incompatible with those listed below without obtaining your prior consent.

• Account creation and management: to create, maintain and administer your hh77 player account, including processing deposits and withdrawals via bKash, Nagad, Rocket and other payment channels.
• Identity verification: to verify your identity and age (21+) in accordance with our platform's responsible gaming and anti-fraud policies.
• Service delivery: to provide access to casino games, sports betting markets including BPL, IPL and T20 cricket, crash games and all other features of the hh77 platform.
• Customer support: to respond to your enquiries, complaints and support requests via live chat or email.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, account abuse, bonus misuse, money laundering and other prohibited activities.
• Legal compliance: to meet our obligations under applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and maintain required records.
• Platform improvement: to analyse usage patterns, fix technical issues, improve game performance and enhance the overall player experience on hh77.

Where we need to use your personal data for any other purpose, we will notify you at the time we collect the data or seek your consent where required. We do not use your data for automated decision-making that produces significant legal effects without human review.

hh77 does not sell, rent or trade your personal data to any third party for commercial purposes. We may share your information with specific categories of trusted third parties where it is necessary to deliver our services or comply with legal obligations:

• Payment processors: mobile wallet providers such as bKash, Nagad and Rocket receive only the transaction data necessary to process your deposit or withdrawal. They are bound by their own privacy terms and applicable financial regulations.
• Game software providers: providers such as Evolution Gaming, Pragmatic Play and Spribe may receive anonymised session and gameplay data to support game functionality, RNG certification and fair-play auditing.
• Identity verification services: third-party KYC providers may process your identity documents on our behalf for age and identity verification, and are contractually bound to use your data only for those purposes.
• Law enforcement and regulatory authorities: where required by law, court order or governmental authority to disclose information, we will comply and, where permitted, notify you of the disclosure.

All third parties with whom we share data are required by contract to implement appropriate security measures to safeguard your personal data. hh77 does not permit its third-party service providers to use your personal data for their own purposes beyond the scope of the services they perform on our behalf.

hh77 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you are logged in, and to improve your experience on the site. A cookie is a small text file placed on your device by the platform's server when you visit. Cookies do not contain executable code and cannot access other data on your device.

hh77 uses the following categories of cookies:

• Strictly necessary cookies: required for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens and load-balancing cookies. Without these the platform cannot operate.
• Functional cookies: remember your preferences such as language selection, odds format and notification settings so you do not need to re-enter them on each visit.
• Analytics cookies: anonymised data about how players interact with the platform helps us improve our service. This data does not identify you personally.
• Security cookies: help detect and prevent fraudulent activity, bot traffic and multiple-account creation attempts, protecting both the platform and all legitimate players.

You may disable non-essential cookies through your mobile browser settings. Please note that disabling functional cookies may affect your platform experience, such as preventing your language preference from being saved between sessions. Disabling strictly necessary cookies may prevent the platform from functioning correctly and could result in you being unable to log in or complete transactions.

hh77 takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your information from unauthorised access, accidental loss, disclosure, alteration or destruction. Our security measures include 256-bit SSL encryption for all data in transit between your device and our servers, encrypted storage of sensitive data at rest, access controls that restrict employee access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments, and multi-factor authentication for platform administrator accounts.

While we employ industry-standard security measures, no method of transmission over the internet or method of electronic storage is 100% secure. hh77 cannot guarantee the absolute security of information transmitted to or from the platform. You are responsible for keeping your account credentials confidential. If you suspect your account has been compromised, please contact hh77 support immediately via live chat or at [email protected].

hh77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Specific retention periods are determined by the nature of the data, the purpose for which it is used and any applicable regulatory or legal requirements.

As a general rule, account data is retained for the duration of the active account relationship and for up to 5 years thereafter to satisfy financial record-keeping obligations. KYC documentation and transaction records may be retained for longer periods where required by applicable anti-money-laundering regulations. When your data is no longer required it is securely deleted or anonymised so that it can no longer be associated with you.

As a player on the hh77 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact hh77 support via live chat or email at [email protected]. We will respond to all verified data rights requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data hh77 holds about you, including information about how it is used and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected, you may request that your personal data be deleted. This right is subject to our legal obligations to retain certain data for minimum statutory periods.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances, for example while you contest its accuracy or while an objection to processing is being considered.
• Right to withdraw consent: where we are processing your personal data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

Please note that some rights are subject to conditions and exceptions under applicable law. Where we are unable to fulfil a data rights request in full, we will explain the reasons for any limitation in our response.

The hh77 platform integrates third-party game software from certified providers including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt and Microgaming. These providers operate their own game clients within our platform environment. While hh77 only shares the minimum necessary session data with these providers to enable gameplay, each provider operates under its own privacy policy and data protection framework. hh77 is not responsible for the privacy practices of these third-party game providers beyond the contractual data processing obligations we impose on them.

The hh77 platform does not contain links to external third-party websites for commercial or promotional purposes. All navigation on hh77 remains within the hh77.bar domain. If you encounter a link directing you to an external website claiming to be affiliated with hh77, please treat it with caution and report it to [email protected] as it may represent a phishing attempt.

The hh77 platform is strictly intended for adults aged 21 and above. hh77 does not knowingly collect or process personal data from any person under the age of 21. If hh77 discovers or has reasonable grounds to suspect that an account has been registered by a person under 21, the account will be immediately suspended, all associated transactions will be reviewed, and any funds held in the account may be withheld pending investigation. Parents and guardians who believe that a minor may have registered an account on hh77 should contact [email protected] immediately so that we can take appropriate action.

hh77 uses a combination of self-declaration at registration, payment method analysis and identity document verification to enforce the 21+ age requirement. Where there is any doubt about a player's age, the account will be restricted pending age verification. We strongly encourage responsible gaming and urge parents and guardians to use parental controls available on mobile devices to prevent minors from accessing gambling platforms.

hh77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations or the services we offer. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where reasonably practicable, notify registered players via a platform notification or by email to their registered address. The most current version of this Policy will always be available on this page.

Your continued use of the hh77 platform after any updated Privacy Policy is published constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact hh77 support to request account closure. We recommend reviewing this page periodically to stay informed of how we handle your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a data-related concern, please contact hh77 support. Our support team is available 24/7 via live chat on the hh77 platform. For formal data rights requests and written correspondence, please use the following contact address (displayed as plain text only): [email protected]

hh77 aims to acknowledge all data rights requests within 5 working days and to provide a full response within 30 days of receipt. If your request is complex or you have submitted multiple requests, we may extend the response period by up to an additional 30 days, in which case we will notify you of the extension and the reasons for it. All data requests are handled in Bangladesh Standard Time (BST, UTC+6).